Keith Medlin

I am...

an accomplished Technology Executive with a demonstrated ability to lead in complex environments and a proven record of building high-performing teams that serve business, support and training needs. A strong collaborator with cross-functional experience balancing operational and budgetary demands with high service delivery standards. A pragmatic problem-solver that uses a systems approach to project management, stakeholder engagement, and organizational development with a focus on putting end-users first.

Keith Medlin

My Experience

Director of Technology - Division of Academic & Student Affairs

April 28, 2020 - Present (2 Years)

Technology department leadership for the 50 departments that constitute the Division of Academic and Student Affairs at NC State University. Reduced service desk resolution time by nearly 20 hours, and lead the development/implementation of a new strategic plan for the technology department.

Chief Information & Technology Officer

September 2010 - April 2020 (10 Years)

Began as the Executive Director for Technology & Media Education in September 2010, but was promoted to the Chief Information & Technology Officer in July 2016. Responsibilities have included leading the Technology, Public Relations, and Media Education departments. Highlights have included earning a 98% customer satisfaction rating for the Technology Department, launching and renewing two 1-to-1 Student Laptop Programs worth $3.4 million, and revamping both website and collaboration tools to improve internal and external communications.

Senior Administrator for Collaborative Applications

June 2004 - September 2010 (6 Years)

Led the implementation of the Blackboard Learning Management System which grew to 100% adoption during my tenure making it one of the largest deployments in the country. Developed web-based applications supporting a variety of business functions, created technical documentation for technology systems, and completed a web usability study on the Intranet serving 18,000 employees. Led a team of PHP/MySQL developers, gathered customer business requirements, created the product roadmap, and held weekly progress reviews with developers and customers.

Daily Operations Coordinator

June 2002 - June 2004 (2 Years)

Oversaw the daily enrollment and support operations for over 300 K-12 districts across the state of Michigan. Turned customer feedback into design requirements for the first enrollment portal deployment. Developed an online contract management portal using ASP 3.0 to automate the course request and contract routing used by online instructors. Served on the Michigan LearnPort launch team as a technical advisor and initial training coordinator with the vendor and Intermediary School Districts (ISDs) around the state of Michigan.

Education & Certifications

Master of Arts, Learning Design with Technology


Bachelor of Arts, English & Secondary Teaching Certification


UNC - School of Government

Certified Educational Chief Technology Officer (CECTO)

NC State University - Office for Institutional Equity & Diversity

Certificate of Inclusive Excellence (CIE)

Consortium of School Networking

Certified Educational Technology Leader (CETL)